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Dear customer, we invite you to read carefully these conditions of sale (hereinafter also "CDV"). before proceeding to purchase products through the site www.gioielleriabonanno.it
These conditions of sale govern the distance sale, through the website of Jewelers b S.r.l. Uni. of products available for sale in the special catalog viewable on the site www.gioielleriabonanno.it (hereinafter also the "Site").
Company details: Gioielleria b S.r.l. Uni., Via della Croce n. 13 - 00187 - Rome (RM) - Italy, VAT IT12028061005, Telephone: +390669380564, E-mail: firstname.lastname@example.org
The company, as defined, is hereinafter referred to as ("BONANNO").
Distance sales means the purchase requests that the customer visitor to the Site (hereinafter also "Customer") may send to Gioielleria b S.r.l. Uni. through the Site itself.
Please note that it is the sole responsibility of the Customer, before submitting the purchase request, to read and accept these TOU, the text of which will always remain available and accessible to the Customer on the Site www.gioielleriabonanno.it.
These CDVs apply equally to private consumer Clients and business Clients, but do not apply to purchase and sales contracts entered into at our store in Rome, Via della Croce 13. The sale is reserved for Clients who have reached the age of majority. Persons under the age of majority do not enjoy the right to lawfully enter into a contract and are required to use their parent or legal guardian to transmit a purchase request on their behalf and will still be required to accept these Terms of Sale.
All product images posted on the Site accurately represent the final product that the Customer may purchase. Some items may appear slightly larger or smaller than actual size in order to fit the item to the screen or due to special photographic techniques. The colors in the images may be affected by lights on the photo set, reflections from other objects, or digital image display screen settings. BONANNO takes great care to ensure that the product description information on the Site is accurate and complete. However, we make no warranties, express or implied, as to the accuracy, reliability, or completeness of such information.
Before submitting the purchase request, the Customer must declare, by clicking on the appropriate button/flag, that he/she has read all the information provided during the purchase process and accepts the Terms of Sale. Pursuant to and for the purposes of Articles 1341 et seq. of the Civil Code, the Customer then declares that he/she expressly accepts what is stated therein. Failure to declare does not allow the Customer to forward the purchase request through the Site.
The Customer, once the purchase procedure is completed, will keep a copy of these Conditions of Sale and any order confirmation notices, in accordance with the provisions of Articles 50 et seq. of Legislative Decree no. 206/2005 on distance selling and Articles 12 et seq. of Legislative Decree no. 70/2003 on electronic commerce.
Jewelry b S.r.l. Uni. may make changes to these terms and conditions of sale from time to time, at its sole discretion or as a result of subsequent provisions of law; updates will be made known to Customers by publication in the conditions of sale section on the website www.gioielleriabonanno.it. Such changes will apply to purchase requests sent by the Customer after the date of publication of such changes on the site, and will not have retroactive effect.
At www.gioielleriabonanno.it , the Customer can order various products. Products may be immediately available or available at short notice. By submitting an order, the Customer agrees to purchase the product at the price displayed online if available. Orders placed through the Site are subject to the relative availability of the product, which may also be available at the same time for physical sale in BONANNO boutiques or not in stock. The order procedure on the Site is completed with the purchase request by the Customer and the consequent acceptance, by BONANNO with explicit confirmation also with reference to the price.
To purchase one or more products, the Customer must log in to the Site and register.
By sending the order through the Site, which has the value of a contractual proposal to purchase, the Client acknowledges and declares that he/she has read all the indications provided to him/her during the purchase procedure and that he/she fully accepts these CDV.
BONANNO sends confirmation of receipt of the request to the Client and takes charge of it, but this does not constitute acceptance of the Client's purchase proposal; with it, BONANNO only confirms that it has received the purchase request and has subjected it to the process of data verification and availability of the requested products.
The sales contract shall be deemed concluded when the Customer receives from BONANNO a separate and dedicated e-mail of acceptance of the purchase request, which will also contain the CDV, the delivery time of the goods, the costs and conditions of transportation as well as confirmation of the price.
At the same time, BONANNO will provide the Customer with the bank details in order to proceed with the payment of the amount due for the purchase of the chosen product. The Customer undertakes to make the payment within two working days after receiving the acceptance e-mail. BONANNO will verify the crediting to the bank account of the transfer prepared by the Customer, which must take place within three working days of its execution. Non-payment by the Client, within the time and in the manner just stated, determines the termination of the sales contract.
BONANNO shall notify the Client of the collection and request from the Client the following data and information necessary: for the invoicing of the product, for legal purposes for the sale of used and/or valuable items, upon delivery/shipping of the product. The Client guarantees the accuracy and truthfulness of all data and information provided to BONANNO. Therefore, no responsibility can be charged to BONANNO if incomplete and/or inaccurate data result in the impossibility to proceed with the delivery of the requested products.
Following receipt of such data, BONANNO notifies the Customer that the product is made available for delivery or is ready to be shipped.
The prices displayed on the Site at the time of the order, which must be confirmed in the acceptance e-mail, shall apply to the Customer.
All prices are shown in euros and are net of: value added tax if applied; shipping costs and any customs charges.
For all products in the watch segment, if, the price displayed online has been erroneously entered, as being more than 10% lower than the average market price of the product, BONANNO reserves the right to propose a price consistent with the market value of the product to the Client or not to accept the purchase request forwarded by the Client, even if the product was available. The average market price of the product is conventionally defined as the average price of the product related to the last 3 months on the site specializing in the sale of watches www.chrono24.com.
The payment method provided for online purchase is bank transfer. Other payment methods can be agreed upon between the parties.
Pickup from the store at 13 Cross Street is always possible as long as the Customer specifies this desire. BONANNO notifies the Customer when the product is "ready for delivery."
Alternatively, BONANNO will ship the product to the Customer at the address provided by the Customer.
Unless specifically stated otherwise, shipping costs are the responsibility of the Customer.
Shipping takes place to all EU countries and non-EU countries unless the shipping order is accepted by our partners who specialize in the transportation of valuables.
Shipping of products sold by BONANNO is done through delivery platforms specialized in valuables carriers with insured transportation (Ferrari SPA, Malca Amit, etc.).
Each shipment will be insured for the full value paid by the Client, who therefore does not run any economic risk for the shipment of purchased items.
Since these are valuable items, for the protection of the Customer, delivery of the ordered products will take place only to the address indicated by the Customer and physically to the person whose ID or formally delegated representative has been provided (concierge, concierge, receptionist, security personnel, domestic staff, relatives or kindred, official or person residing at the indicated address). Under normal operating conditions, the carrier will contact the Client to notify the Client of the time of delivery.
BONANNO shall provide the Customer with the estimated time for delivery of the goods shipped, but shall in no event be held responsible for any delay or non-delivery due to unforeseeable circumstances or force majeure, nor for delays attributable to the carrier of the goods.
Upon receipt of the purchased product, the Customer is required to check whether: the number of packages delivered corresponds to that indicated on the transport document; whether the packaging is outwardly intact.
If the Customer, upon delivery of the goods, attests to the non-integrity or damage of the sales package, he is required to sign the courier's delivery receipt affixing the wording "Accepted with reservation", in order to obtain the possible repair or replacement of the products contained therein (if actually damaged during shipment), after returning them to BONANNO in their original packaging, according to the terms and conditions indicated below in the paragraph "Warranty".
Acceptance of the products delivered without the Customer having placed a reservation or dispute on the delivery in the transport document shall be equivalent to recognition of the conformity of the delivery with the order in terms of quantity, type and packaging.
Please note that the product damaged as a result of shipment will be accepted by BONANNO and replaced, where possible, with an identical product, if all the following conditions will also be met: the sales package must be intact and complete in all its parts;
the damage must not be attributable to improper use, so there must be no tampering, scratches, lack of any parts; the product must be accompanied by a document where the damage to the product is contested.
This is without prejudice to any further guarantees provided for by current legislation in relation to the delivered products.
All products offered for sale on the Site are covered by the legal warranty for conformity defects existing at the time of delivery of the goods and not attributable to improper use of the product by the Customer, pursuant to Articles 128 -135 of Legislative Decree no. 206/2005 (24 months for new products, 12 months for used products).
The above warranty is reserved for "Consumer" Customers. It, therefore, applies only to Customers who have made the purchase through the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity.
To those who have purchased on the Site and who do not have the quality of "Consumers", in the sense specified in art. 3 of Legislative Decree no. 206/2005, will be applied the guarantees provided for the defects of the thing sold, the guarantee of quality promised and essential and the other guarantees provided by the Civil Code in Articles. 1490 et seq. with the related terms, forfeitures and limitations.
The period of validity of the warranty starts from the date of delivery to the Customer. In order to benefit from the warranty, the Customer must keep the fiscal documentation it will receive and the DDT proving the date on which it acquired the material availability of the product.
Pursuant to art. 132 of Legislative Decree no. 206/2005, the conformity defect must be reported to BONANNO, under penalty of forfeiture of the warranty, within 2 months from the date on which it was discovered, by giving notice to the email address: email@example.com
In the event that the Client is a natural or legal person not qualifying as a "Consumer", articles 1495 and 1511 of the Civil Code, so for the operation of the guarantees of the law, the defect must be reported within 8 days from the date of delivery or, in case of defect not immediately detectable according to the criteria of ordinary diligence, from the date of discovery of the defect.
In the event of a conformity defect reported within the terms, BONANNO will, at no expense to the Customer, restore the conformity of the product by repair.
Without prejudice to the provisions of Article 130, paragraph 7 of Legislative Decree no. 206/2005, for "Consumer" Customers only, in the event that, for any reason, it is not possible to restore the conformity of the product under warranty or provide for its replacement with an identical product, BONANNO will proceed to refund the full amount paid by the Customer for the purchase of the good or, at the Customer's request, to replace it with another available product of similar characteristics and of equal value.
If, following the verifications carried out by BONANNO, the defect does not turn out to be a conformity defect in the sense specified by art. 129 of Legislative Decree no. 206/2005, it will not be possible to apply the legal guarantee and, consequently, any repair and shipping costs will remain the responsibility of the Client.
In cases where the application of the guarantees provides for the return of the product, it is always necessary that the goods are returned to BONANNO in the original packaging, complete in all its parts.
To avoid damage to the original packaging, in shipping we recommend the use of packaging that prevents any type of transport damage and we remind you that the affixing of labels or adhesive tapes directly on the original packaging of the product should be avoided in all cases.
In any case, BONANNO assumes no responsibility for losses caused by the improper use of the product or its functionality, or for any indirect, special or consequential loss or damage resulting from the restoration of the product's conformity.
All watches offered by BONANNO are scrupulously checked in their condition and originality before being offered for sale. A first check is carried out by the purchasing manager when the watch is acquired, a second, more detailed check is carried out by the expert laboratory technicians, who meticulously verify the total originality of the internal components and the proper functioning of the watch. In cases where it proves necessary, a complete overhaul of the watch and the aesthetic treatment of the watch are subsequently carried out. This process of pre-sale watch inspection guarantees the Client a safe and transparent purchase of a product free of defects and conforming to its characteristics and peculiarities.
BONANNO offers the Client a 12-month warranty on any purchase made; this warranty, which covers exclusively any mechanical damage that the watch may manifest, is to be considered additional to the manufacturer's official warranty in the event that the latter is still in force.
Therefore, the Client will be fully guaranteed: if the purchased watch is still covered by its parent company, the Client may take it for service at a certified center or go to our headquarters delegating BONANNO to contact an authorized center; if, on the other hand, the purchased watch has an expired official warranty or a warranty extract, the Client may take it to BONANNO which will provide assistance internally or through specialized centers with which it collaborates directly.
The BONANNO warranty does not operate in the following cases: physical damage to the watch such as, for example, damage to the glass, the case or the bracelet (in such cases, the jewelry store will take care of the repairs at subsidized conditions but the interventions will not be covered by the warranty); tampering by third parties; damage caused by improper use of the watch, its neglect or if the watch itself has been subjected to interventions by technicians and/or laboratories and/or service centers other than those of BONANNO's own or those expressly indicated by the company; further damage caused deliberately by the Client.
BONANNO assumes repairs that can be solved by its own specialized personnel. This includes in particular the repair or replacement of defective parts and the adjustment and adjustment of the watch and individual parts. Repairs by the manufacturer are generally excluded from the warranty.
There is no obligation to the warranty if it is proven that the replacement part is not available for reasons outside BONANNO's responsibility or if the manufacturer does not supply the replacement part.
BONANNO is also not obligated to provide warranty services if the provision of services is impossible.
BONANNO arranges for the watch to be picked up from the Customer and returned to the Customer after technical service. Transportation is done as insured valuables transportation. The related costs are borne by the Client. The latter may, at its own convenience and risk, select another mode of shipment for transport to BONANNO.
The warranty shall cease in the event of resale by the purchaser.
The Customer must provide proof that the goods delivered are actually the goods purchased from BONANNO. Goods sent in error will be returned immediately.
Pursuant to Legislative Decree No. 206/05, the Consumer who purchases one or more products by means of distance communication techniques may exercise the right of withdrawal without penalty and without specifying the reason.
This right is reserved exclusively for "Consumer" Customers and therefore cannot be exercised by legal persons and natural persons acting for purposes referable to the entrepreneurial and professional activity possibly carried out.
Exceptions are all customized, modified or commissioned products (such as a ring made of the customer's size, a watch engraved on request); for such products the possibility of refund and/or return is not applicable or effective.
The Consumer must exercise the right of withdrawal by sending a notice to BONANNO within the period of 14 days starting from the day following the date of receipt of the product.
The Customer must return the purchased product within 14 days from the date of the notice of withdrawal, carefully packaged and shipped at its own care and expense. The deadline is deemed to be met if the customer returns the goods before the expiration of the 14-day period.
In procedural terms, the customer must send, within the above deadline, a written notice to the e-mail address: firstname.lastname@example.org stating the specific desire to exercise the right of return on the purchased product.
After sending the written notice of withdrawal, the Customer must ship the product carefully packaged and complete with every accessory and everything originally contained. The package must be sent to the following address: Jewelry b S.r.l. Uni., Via della Croce n. 13, 00187 - Rome (RM), Italy.
Shipment, until receipt of the goods at the premises of BONANNO, is under the complete responsibility of the Client. BONANNO is not liable in any way for damage, theft or loss of products occurred during the return shipment by the Customer. It is therefore recommended to arrange for an insured shipment.
BONANNO suggests entrusting the shipment to a specialized carrier and makes itself available, upon the Client's request, to provide contacts regarding its suppliers in this regard.
Upon receipt of the shipment, BONANNO will make a video recording of the opening of the package containing the returned item in order to document the condition of receipt of the package, item and accessories and to disclose any damage not caused by BONANNO or tampering or replacement with counterfeit products.
Upon completion of the checks about the condition of the product, the acceptance of the return will be communicated to the Client by sending a confirmation by e-mail within seven working days of receipt of the item at the indicated destination.
The refund will include the full value of the returned products. The only costs payable by the Client for the exercise of the right of withdrawal are the shipping costs incurred in returning the products to BONANNO, which will not be refunded.
Jewelry B. S.r.l. Unipersonale
Via della Croce, 13 - 00187 Roma (RM) - C.F.& Partita IVA IT12028061005 Capitale Sociale Euro 90.000,00 i.v.
Mail: email@example.com - Tel.+39 0669380564
The refund will be paid to the Customer within 14 days from the notice of acceptance of withdrawal.
The goods remain the property of BONANNO until the price is paid in full and the relevant sales invoice is issued. Prior to the transfer of ownership, no pledge, attachment, sale, handling or processing of the product by the Customer is permitted.